35 bet's Privacy Policy

1Introduction and Scope

35 bet is an online betting and casino platform operated for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This policy applies to our website, mobile app, and all other digital services.

The purpose of this policy is to clearly inform you about what information 35 bet collects, how it is processed, and what your rights are. You can visit our FAQ section at any time to find answers to related questions.

This policy may be updated from time to time. For significant changes, we will notify you via your registered email or a platform notification. Continued use of the platform after the updated policy takes effect will be considered acceptance of the new terms.

2Types of Information Collected

2.1 Information You Provide Directly

35 bet collects information that you provide yourself when creating an account and while using the service. This includes:

• Full name, date of birth, and national ID details (for identity verification)
• Email address and mobile number
• Payment details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account)
• Security questions and answers, and password (stored in encrypted form)
• Messages or complaints sent to the support centre

2.2 Automatically Collected Information

Certain information is collected automatically when you use the platform, such as:

• Device type, operating system, and browser information
• IP address and general geographic location of the connection
• Session duration, pages visited, and click patterns
• Usage data collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

A record is kept of every deposit, withdrawal, bet, and bonus claim. This information is used for account verification, dispute resolution, and fraud prevention.

3Purpose of Using Information

35 bet uses collected information only for specific, legitimate, and transparent purposes. The main purposes are:

• Account management: For registration, identity verification, login security, and session management.
• Transaction processing: To securely complete deposit and withdrawal requests and keep balances up to date.
• Customer support: To handle requests sent via live chat or email and resolve issues.
• Bonuses and promotional offers: To verify eligibility and credit bonuses to the correct member's account.
• Fraud prevention: To detect and prevent multiple accounts, unusual transactions, or suspicious activity.
• Service improvement: To analyse user experience and improve platform performance and reliability.
• Communication: To inform you about important updates, security alerts, or policy changes.

We do not sell your information to third-party advertisers. Strict conditions apply when sharing information with third parties, as described in the section below.

4Disclosure of Information and Third Parties

4.1 Service Providers

35 bet works with trusted third parties to provide certain services — such as payment processing, cybersecurity, and technical infrastructure. These partners are given only the information needed to complete their specific tasks, and they are required to follow our privacy standards.

4.2 Legal Requirements

If disclosure of information is required by a court order, a lawful investigation by a government authority, or a legal obligation, 35 bet will comply with the law. However, only the minimum necessary information will be disclosed.

4.3 Structural Changes to the Company

In the event of a future merger, acquisition, or asset transfer, user information may also be transferred. In such a case, we will give you advance notice and you will be given the opportunity to consent before the new policy takes effect.

5Cookie Policy

Cookies and similar tracking technologies are used on the 35 bet website and app. Cookies are small text files stored on your device that help identify you on subsequent visits.

5.1 Essential Cookies

These cookies are essential for basic functions such as maintaining login sessions, security verification, and saving form data. Without them, the platform will not work properly.

5.2 Functional Cookies

These cookies are used to remember language preferences, theme settings, and a user's personalised environment. You can manage these cookies from your browser settings, though some features may then be limited.

5.3 Analytics Cookies

Information about which parts of the platform are used most, page loading speeds, and how users navigate is analysed to improve service quality. This data is analysed in aggregate and no individual's identity is revealed.

6Data Security Measures

35 bet has put in place technical and procedural measures in line with industry standards to protect your information.

• SSL Encryption: All data exchanged between the platform and the user's browser or app is protected with 256-bit SSL encryption.
• Password hashing: Your password is never stored directly — only an encrypted hash value is kept.
• Two-factor verification: OTP-based additional verification applies for suspicious login attempts or withdrawal requests.
• Access control: Among our staff, only those who need it to carry out their duties are granted access to specific data.
• Regular security reviews: Our systems undergo regular security testing to ensure no vulnerabilities arise.

However, complete digital security cannot be guaranteed. Keeping your password private and not logging in from unfamiliar devices is also important for your own security.

7Data Retention Period

35 bet retains your information only for as long as it is needed to fulfil its purpose or as required by legal obligations.

• Information on active accounts is retained until the account is closed.
• Financial transaction records are kept for up to five years after an account is closed.
• Customer support correspondence is retained for up to two years.
• Personal information on inactive accounts is deleted or anonymised after three years of inactivity.

8Your Rights

As a 35 bet user, you have certain important rights over your own information:

8.1 Right to Access

You may request a copy of the personal information we hold about you. This request must be sent by email and will be provided within a reasonable time after identity verification.

8.2 Right to Correction

If any of your information is incorrect, you can request a correction through account settings or support. Additional verification may be required for changes to identity-related information.

8.3 Right to Deletion

After closing your account, you may request that certain information be deleted. However, where legal or regulatory obligations exist, some information must be retained for a set period.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can turn them off through account settings or the unsubscribe option in emails. Important service-related messages will continue to be sent.

9Minor Protection

35 bet provides services only to individuals aged 21 or over. We do not intentionally collect any information from minors. If we suspect that a minor's information has entered our system, that account will be closed and the information deleted as soon as we are notified.

To learn more about responsible gaming and to keep yourself or a family member safe, read our Responsible Gaming page — it contains a complete guide to self-exclusion, setting limits, and getting support.

10Third-Party Links and Services

If the 35 bet platform contains links to external websites (such as a payment gateway's own page), the privacy practices of those sites are entirely separate and outside the control of 35 bet. You should read the privacy policy of any third-party service before using it.

Payment services (bKash, Nagad, Rocket, Upay, and bank transfers) operate under their own security and privacy frameworks. Responsibility for information shared with those organisations after a transaction is completed lies with them.

11Policy Changes and Updates

35 bet may amend this privacy policy over time to reflect changes in the technology environment, business operations, or legislation. For any significant change:

• The "Last Updated" date at the top of the page will be changed.
• A summary of the changes will be sent to the registered email address.
• A notification will be displayed when logging in to the platform.

A separate notice may not be sent for minor wording or spelling corrections. Continued use of the account after the updated policy takes effect will be treated as acceptance of the new terms.

12Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the 35 bet support team. Our support is available in both Bengali and English, seven days a week, twenty-four hours a day.

• Live Chat: Get immediate assistance via the live chat button at the bottom-right corner of any page on the platform.
• Email: [email protected]

We take all privacy-related complaints seriously and aim to respond within a reasonable time. For other account-related matters, you can learn more about the organisation and its policies on our About Us page.